Usabiity And Experience Design

Reverse Engineering Customers: Usability and Information Design strategies (Making your site less annoying)
 
 Books: Don't Make Me Think, Information Architecture, Humane Interface Design.
 
 Design 1, 2, 3
 Paranoid Android (Expectations, Peep-thru pane, Describe by Contents)
 Primary Actions
 404 design
 Humane Chunking.. Intelligent upselling... connections between items
 How to do this. Brainstorms. Card-sorting. Usability Review. Keyword collections.